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Frequently Asked Questions

Do I need a Doctor's referral?

In Australia, patients have direct access to physiotherapy services. This means you do not have to see a doctor first before seeing a physiotherapist unless you are claiming your treatment through DVA or medicare EPC. 

If you have any queries regarding claiming your treatment please contact reception on (03) 5259 2968. 

How many treatments will I need?

This will vary depending on the individual and the condition. We will be able to advise you of a time frame after the initial examination. 

What if I need to cancel my appointment?

Please ensure 24 hours notice for any cancellation of appointments.

How do I pay?

Payment is required on the day of service. Payment can be made with debit card, cash or credit card. Depending on your private health insurance, we have the facility to offer you 'on-the-spot' rebate claiming if you bring in your private health insurance card on the day of treatment. 

Do I get a rebate?

At All Matters Physiotherapy we provide an electronic rebate facility (HICAPS) that connects with your health fund. You can claim directly from your health-fund and then use your credit or debit card to pay the gap. Please be aware that rebate amounts vary between insurance companies and we recommend that you contact your insurer for more information regarding your rebate. 

What should I bring to my first appointment?

Please bring any X-Rays, reports, doctors' letters and a list of any medications you are taking. 

What do I wear?

As part of assessment and treatment we will need to see the body part which requires treatment. Shorts or bike pants for lower limbs and a singlet for shoulder and neck problems are best. 

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